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Job Title

Customer Service Executives

Ref No

CustomerSerEx-York

Location

York, North Yorkshire

Sector

Customer Service

Job Type

Permanent

Salary

£8.50 - £9.00 per hour

Posted by

John Dawson

DDI 0190 467 4999

Date posted

9 April, 2019

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Customer Service Executives

York, North Yorkshire

Customer Service

Permanent

£8.50 - £9.00 per hour

Job Description

We are looking for a customer service executive to work for my client based on the outskirts of York. Providing advice over the phone, email or web chat to end-user customers for any warranty or performance issues.

Location: South of York. (Easy commute from York & Selby)

Fixed term contract to start ASAP through to September

This role is available for both part-time and full-time hours.

Responsibilities:

  • Troubleshooting and guiding customers
  • Understanding any potential issues with the product and advising customers on how to avoid future issues
  • Process warranty claims
  • Record all information on the internal CRM system
  • Maintain a working knowledge of a diverse number of products and liaise closely with product engineers within the organization to feedback information on the nature of faults including manufacturing defects for continuous product improvement
  • Identifying common faults and consistently applying relevant solutions to prevent product returns to store
  • Potential to grow into a supervisory/management role.

Experience/Skills required:

Technically minded

  • Good telephone manner
  • Mechanical Engineering background would be an advantage
  • Excellent communicator on all levels
  • Demonstrate problem-solving skills
  • Microsoft Office skills, previous experience with CRM systems


To apply for the role please call Kerry on 07775538209 or email your cv to kerry.mcgrath@coyles.co.uk

John Dawson

DDI 0190 467 4999

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